Refund Policy

Last updated: 15 June 2026

We want you to be happy with your Frienguide purchase. We offer a 30-day money-back guarantee on the premium guide. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all Frienguide orders. To request a refund:

• Visit paddle.net and use the order details on your purchase receipt, or
• Email us at frienguide@gmail.com and we'll help you through the process.

Processing time

Approved refunds are processed by Paddle, typically within 5–10 business days depending on your payment method and bank.

Contact

Questions about refunds? Email frienguide@gmail.com.